Frequently asked questions

A refundable deposit is collected with your rental payment as a separate, itemized line. It is held — not earned — and becomes eligible for refund after you return the equipment and it passes inspection. You can watch its status in your account. Refunds are initiated by RentStuff; your bank then posts them, usually within 5–10 business days.

We may not have that item on the shelf yet. Submit a request at least the listed number of days ahead; we confirm we can source it before asking you to pay. Your booking is not guaranteed until we confirm and you complete payment.

Yes — every rental is delivered and picked up. We serve communities within about 50 driving miles of Bridgeport, including Clarksburg, Fairmont, Morgantown, Buckhannon, Weston and Elkins. Delivery is free in our local zone; enter your address at checkout to see your fee.

Request an extension from your account before your return date. We approve it if the equipment isn't reserved by someone else, then you pay the difference.

Return items reasonably clean and emptied. Excessive mess may incur a cleaning fee under our Damage & Cleaning Policy.

Stop using it and contact us right away, or report a problem from your account. Normal wear is never charged.

Yes. See the Cancellation Policy — cancelling 48+ hours ahead is fully refunded.

Use Request an Item. Your request helps us decide what to buy next.