Damage and Cleaning Policy

Draft for legal review. This policy has not been reviewed by an attorney and is not legal advice.

Inspection

Every item is inspected and photographed at checkout and on return. Inspection is normally completed within 48 hours of return.

Cleaning fees

Standard cleaning: $15. Excessive cleaning: $40. (Default amounts, shown on your itemized statement.)

Damage & missing items

Charged at reasonable repair cost or replacement value, with photographs and a written description.

Late returns

Up to one day's rental rate per day late.

Deposit refunds

We aim to initiate your refund within 3 days of return. Your bank typically posts it in 5–10 business days. If authorized charges exceed your deposit, we will send an itemized invoice for the balance — we never automatically charge your card for extra amounts.