Draft — pending legal review. This policy is a working draft and has not yet been reviewed by a West Virginia attorney or insurance professional.
Cancellation Policy
Last updated November 11, 2026
Draft for legal review. This policy has not been reviewed by an attorney and is not legal advice.
Before sourcing is confirmed
Requests for advance-notice items can be cancelled any time before payment at no cost.
Paid reservations
- Cancel 48+ hours before the start: full refund of rental charges, fees, taxes and deposit.
- Cancel less than 48 hours before the start: 50% of rental charges and tax refunded; fees and the full deposit refunded.
- After the rental starts: no refund of rental charges.
If we cancel
If we cannot fulfil a reservation (for example, a sourced item cannot be obtained), you receive a full refund.
The hours and percentages above are configurable business defaults.